Our Pledge To You
We stand behind our products and want our customers to be satisfied with their purchases. We
will always make every effort to take care of customers. We value our customers and our policy is to be reasonable and fair with them; we hope that they will be reasonable and fair with us as well.
Why does the packing slip show COLAMCO as the shipping merchant?
HeadphonesRoad is a division of COLAMCO and our parent company COLAMCO's information will show on the packing labels.
What is the Free Shipping policy?
FREE Shipping will apply to all orders of $100 or more when placed on headphonesroad.com. FREE shipping applies to UPS and FedEx Ground orders only. Product orders with special shipping requirements will be charged freight.
HeadphonesRoad free shipping may not apply to heavyweight or oversize products. When a multi-line order is placed and one of the items does not qualify for free shipping (heavyweight or oversize), shipping will be charged for that line item only. Shipping will not be charged for all other line items providing the minimum order threshold is met and the default ground carrier is selected.
Special shipping requirements include Next Day, Overnight or 2-Day Service. The FREE Shipping offer is not valid on paper products and oversized orders. FREE Shipping applies to orders shipped within the continental United States only. FREE Shipping does not apply to orders shipped to Alaska, Hawaii or Puerto Rico.
Has My Order Shipped?
HeadphonesRoad will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
How do I track my order?
To Track your order, you must first obtain your Tracking Number. The Tracking Numbers for each day's shipped orders are automatically emailed once their container is processed and scanned at the Carrier Central processing facility up to 72 hours after shipment. The tracking number can be used on the shippers website or when contacting the Shipper directly. The contact information for the Shippers are as follows:
For more answers to questions about shipping, see FAQ http://www.headphonesroad.com/faq_orders.
How do I get my Order Number?
HeadphonesRoad order numbers are shown on your onscreen confirmation page and in your order confirmation email..
Can I cancel my Order once it is placed?
We will make every attempt to cancel your order after its placed, should you choose to do so. However if the item has shipped you may be unable to cancel. If you would like to return your item, please complete the form at http://www.headphonesroad.com/rma to request an RMA.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. HeadphonesRoad would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the shipper, immediately tell the driver you do not want to receive this package. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from the shipper and email us at firstname.lastname@example.org. If the item appears to be damaged straight from the manufacturer, immediately email HeadphonesRoad support at email@example.com.
Always make sure to get the shipper's damage package control number for your claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), email HeadphonesRoad customer service at firstname.lastname@example.org.
Why was my order sent in multiple packages when it could have all fit into one box?
HeadphonesRoad packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.
Why did the shipper separate the packages of my order?
That would be a function of the shipper. Please contact the shipper to obtain further status on your packages.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and you will be given shipping options. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by HeadphonesRoad on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
Do you ship internationally?
At this time, HeadphonesRoad does not accept international orders. We define it as an international order when the order is to ship to an address outside the 50 United States, the credit card used to pay for the order has a billing address outside the 50 United States, or the credit card was not issued in the United States, regardless of the shipping destination.
Does HeadphonesRoad need to verify my shipping address if I pay using a PayPal account?
If the shipping address in your HeadphonesRoad order form does not match your CONFIRMED shipping address listed in your PayPal account, your order will be cancelled due to the discrepancy in order to deter fraudulent activity. Any funds removed from the account will subsequently be restored. If your order is void because the shipping addresses do not match, simply re-submit the order on our website using the verified shipping address listed in your PayPal account.
Are all items returnable?
We are unable to issue returns for special order items, memory, and other items that are not re-saleable.
How much does HeadphonesRoad charge for shipping?
Shipping charges are based on the total order weight as follows: